SourceGear Vault Standard Licensing FAQs
- How can I demo Vault?
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There are several evaluation and demo options at sourcegear.com/vault/demo.html.
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Vault is free for a single user. Simply install the product and do not enter any serial numbers at all. When no serial numbers are present, Vault behaves as if there is exactly one user license. Note that this free license does not apply when the product is used by more than one person. If you have two people who need to use Vault, you will need to purchase two initial licenses. If you enter a serial number containing only one license, then the product will still have exactly one license present.
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For a 30-day, 10-user trial, request a demo key at https://csp.sourcegear.com/eval.aspx. Once your demo license is emailed to you, install the Vault server. At the end of the installation, you will be taken to the Licenses web page. On this page, enter the demo license and click the Add button.
- How can I get an extension on the 30 day demo?
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Just ask us. Email sgstore@sourcegear.com and we'll be happy to help you.
- How can I get a demo license for more than 10 users?
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Just ask us. Email sgstore@sourcegear.com and we'll be happy to help you.
- How come not all of my demo licenses are being counted?
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Only the first demo license is counted, so delete any demo licenses that you don't want to use. If you need more users for your demo, please contact us at sgstore@sourcegear.com. Remember to delete any expired licenses.
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If demo licenses exist on the server, all permanent licenses are ignored. You can tell which licenses are demo licenses on the Licenses web page, because demo licenses have an expiration date.
- I've completed my demo, and I love it. Where can I buy Vault?
To purchase a Vault license, go to https://csp.sourcegear.com/. Once your license has been emailed to you, input it in the Admin Web Client's licensing page. To bring up the Admin Web Client again, choose Start->Programs->SourceGear Vault->Admin Web Client on the server machine, or use a web client to browse to http://(YOUR-SERVER-NAME)/VaultService/Admin. Once you've put your new permanent license in, remember to delete all demo licenses!
- What is Maintenance?
Maintenance is an annual subscription plan to help our customers keep current with new product releases. When we release a new version of our products, customers with a current maintenance subscription can receive the upgrade at no additional charge. Customers without maintenance can purchase the new release by paying an upgrade fee which is still considerably lower than the full price.
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For example, on a $349 product, one year of maintenance is $70.00 (20 percent), and the upgrade fee for each new release is typically $149. Maintenance is the most cost-effective and convenient way to stay current with the latest versions of our products.
Upgrades
- How do I upgrade my old Vault license to work with the newest version Vault?
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You can upgrade to the newest version at https://csp.sourcegear.com/. After entering your information, copy the resulting license keys and paste them into the Vault Admin Web Client's License page. To bring up the Admin Web Client again, choose Start->Programs->SourceGear Vault->Admin Web Client on the server machine, or use a web client to browse to http://(YOUR-SERVER-NAME)/VaultService/Admin.
- The upgrade page tells me that "This serial number has already been upgraded." What can I do?
If you get this error, you will need to contact our sales department at sgstore@sourcegear.com in order to upgrade.