If you are unable to connect to the Vault Server after installation, it generally is because of a permissions problem.

Verify that you used the correct account for the IIS Process Model screen. Verify that this account has the appropriate access.

Verify that Anonymous Access is enabled for the VaultService virtual directory.

Review Vault installation Help and the Vault Forum at support.sourcegear.com.

If you are unable to resolve the problem, contact Technical Support, support@sourcegear.com. Please provide copies of any error messages, plus the following information, as relevant.

1. Vault installation log

If you had an unsuccessful installation, we would like to see the Vault installation log. It is named vault_install.log and should be found in your temp folder as defined by the USER's TEMP Environment variable. If you type %temp%, in a browser address bar, it will open your temp folder.

2. Web.config file

Located in the VaultService Directory under INETPUB/WWWRoot. This file is helpful in troubleshooting installation and database access issues.

3. Vault log

If you are experiencing problems with Vault operations, the log file will help us determine the problem. In the Vault Server Admin Tool under Server Options, set the logging to Debug, perform the actions which are failing, then send a copy of the sgvault.log file to Technical Support. The default location of the sgvault.log file is in the WINNT\Temp\sgvault folder.

Be sure the set the logging back to Quiet mode, as debug logging can take a lot of disk space.

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