Frequently Asked Questions

Choosing a Product

If I get Vault, do I also need SourceOffSite for remote access?

No. Unlike SourceSafe, Vault was designed for the Internet. If you have Vault, then you already have everything you need for remote access.

Who uses your products? Can you give me the names of some reference customers?

See here and here.

Purchasing

I originally bought a 5-pack. Now I need 5 more licenses. Can you just charge me the difference as if I had bought a 10-pack originally?

No. Our volume discounts apply only for purchases made all at the same time.

I see the pricing for the client. How much does the server cost?

We do not have separate pricing for the client and server. We simply charge a fee for each person who uses the system. This is implemented by charging per "named user account." Each user of SourceOffSite, Vault or Dragnet has a named account to which they login when they want to use the product. For each of these accounts, you need to purchase one user license.

Maintenance and Upgrades

I have Vault 3.5 but I did not purchase Gold Support. Can I upgrade to Vault 4.0 by simply buying a maintenance contract?

No. Maintenance is only sold for licenses which are already current. You will need to purchase the upgrade to Vault 4.0 (at $99 per user). After that, you can purchase maintenance subscriptions to keep your installation current.

Do I have to purchase maintenance?

No. Maintenance is entirely optional.

Do I need maintenance to get bug-fix releases?

No. If you have Vault 4.0, then all releases with a version number of the form 4.0.x are free.

Can you explain Vault's version numbering? Which upgrades are free, and which ones are not?

Vault version numbers take the form "Major.Minor.Bug Fix" — for example, Vault 3.5.1 is the first Bug Fix release of major release 3, minor release 5.

We increment the Major version number when we release a new version with significant new features or other improvements. All such releases are made available to customers with a current maintenance plan, and are otherwise paid upgrades.

We increment the Bug Fix version number when we release a version with small improvements or bug fixes. Bug Fix releases are available without a maintenance plan.

We increment the Minor version number for special situations. In particular, the upcoming Vault 4.1 and Fortress 1.1 will be free upgrades for Vault 4.0 and Fortress 1.0 users, respectively.

What happens to my Gold Support subscription now that the program has been discontinued?

We will honor all our commitments until your subscription expires. The Gold Support forum(s) on the SourceGear support website will remain available until June 2008 and will continue to be checked on a priority basis.

I have Gold Support and I want to upgrade to the new products. Do I get a maintenance plan for free?

Yes, users who upgrade to the new products will have their Gold Support converted to a maintenance plan at no additional cost. The plan will expire at the original Gold Support expiration date.

I purchased Vault 4.0 with maintenance. Can I get access to the Gold Support forum on the support website?

No. That forum will be phased out when all Gold Support subscriptions have expired.

Do volume discounts apply to upgrades?

No. Without Gold Support, upgrades from Vault 3.x to Vault 4.0 are $99 per user, flat pricing.

Do volume discounts apply when transitioning to Fortress?

No.

I have 10 Vault 3.5 licenses, but I only purchased Gold Support for 5 of them. Can I still use it to obtain Vault 4.0 at no cost?

Yes, but only for the number of Gold Support subscriptions you purchased. You’ll get 5 licenses for Vault 4.0 at no cost. If you want to upgrade the other 5 licenses, you will need to purchase the upgrades.

When I purchase maintenance, will I get a serial number like I did for Gold Support?

No. The Gold Support serial numbers were just too confusing, since they looked exactly like license serial numbers.

I just purchased Vault 3.5 in May 2007, but I didn’t buy Gold Support. Surely I don’t have to pay for the upgrade to Vault 4.0?

Anyone who purchased Vault on or after April 1st, 2007 can receive Vault 4.0 at no cost.

Do you still offer free licenses for single users?

Yes. Both Vault and Fortress are free of cost when used by a single user. Simply install the software and do not enter any serial numbers (license keys) at all. When no license keys are present, Vault and Fortress behave as if there is exactly one license available.

Misc.

Why are there no press releases on your website?

We occasionally do traditional press releases, but most of the time we communicate news from SourceGear using other means. Eric Sink (one of the principals) often posts SourceGear news and announcements on his weblog. We also post announcements to our discussion forums.

Somebody said that Vault is free for a single user. Is this true?

Yes. Both Fortress and Vault are free for use by a single user. Simply install the product and do not enter any serial numbers at all. When no serial numbers are present, Fortress and Vault behave as if there is exactly one user license. Note that this free license does not apply when the product is used by more than one person. If you have two people who need to use Vault, you will need to purchase two initial licenses. If you enter a serial number containing only one license, then the product will still have exactly one license present.